• Which cryptocurrencies and tokens does Keystone support?

  Articles on: Keystone Hardware Wallet Keystone supports a range of digital assets including BTC, ETH, SOL, NEAR, BNB, POLYGON, APTOS, DOT, KSM, XRP, LTC, DASH, BCH, and TRON. To make it easier to manage your assets, Keystone only displays the main-chain assets. You can add and manage additional tokens via the mobile app. Support for ATOM, AR, and ADA is coming soon. A list of currently Supported Assets and Wallets can be found onPopular

• Return & Refund Policy

  Articles on: Keystone Hardware Wallet Keystone has a 30-day return policy, which allows the buyer to request a refund and return the products within 30 days of receiving them. To qualify for a refund, the products must be in the same condition as when the buyer received them and must be in their original unsealed packaging. Once your return is received and inspected, we will send you an email to notify you that we have received your returnedSome readers

• Can I use a different brand of hardware wallet to recover my assets if my Keystone is lost or damaged?

  Articles on: Keystone Hardware Wallet Keystone requires users to have complete control and ownership of their private keys (recovery phrase). If the Keystone device is lost or damaged, the Secure Element will protect the private keys from being exposed. The Keystone Pro also has a self-destruct mechanism that automatically erases all information, including private keys, if the device is disassembled. Different brands of hardware wallets useSome readers

• Why is it necessary to update the firmware using a MicroSD card?

  Articles on: Keystone Hardware Wallet Executing firmware updates via a SD card is more secure because it reduces the risk of online attacks. The SD card is a physical device that is not connected to the internet, making it less vulnerable to hacking. In contrast, methods such as Bluetooth rely on wireless communication and are more susceptible to interception or spoofing. Studies have also shown that hardware wallets which use SD cards forSome readers

• What's the difference between Keystone Pro and Keystone Essential?

  Articles on: Keystone Hardware Wallet The Keystone Essential is meant for long-term holders. It comes with a AAA battery pack and costs 129 USD. The Keystone Pro is designed for active users. Additional features include a rechargeable battery, fingerprint sensor, and an in-built self-destruct mechanism. It costs 179 USD. If you are a heavy user and plan to frequently use the device, we recommend getting the Keystone Pro. Updated on: 1Few readers

• Is it possible to import a recovery phrase generated by a different wallet into Keystone?

  Articles on: Keystone Hardware Wallet Keystone supports 12/18/24-word recovery phrases generated by any BIP39 wallet, like Ledger, Trezor, etc. Updated on: 17/02/2023Few readers

• How does the Keystone self-destruct mechanism work and when should I replace the device?

  Articles on: Keystone Hardware Wallet The Keystone's self-destruct mechanism consists of two components that are in contact with each other. One component is located on the screen and conducts electricity to the other component, which is on the circuit board. If the two components become separated, the component on the circuit board will detect that the screen has been removed and will immediately erase all sensitive information. After the self-Few readers

• What are some important things to consider when entering a shipping address?

  Articles on: Keystone Hardware Wallet P.O. Boxes Due to regulations, P.O. Boxes cannot accept shipments of electronic products. Please place a new order with a different address that is eligible for delivery. Japanese Address For logistical reasons, buyers in Japan must provide shipping addresses and contact information in Japanese. Updated on: 17/02/2023Few readers

• Is it possible to use Keystone without a computer?

  Articles on: Keystone Hardware Wallet If you only have access to a smartphone, you can pair your Keystone device with software wallets such as the Keystone Companion App, MetaMask Mobile, Solflare Mobile, BlueWallet & Casa to manage your digital assets. However, you will need to use a computer to upgrade the firmware to support more coins, software wallets and features. Updated on: 17/02/2023Few readers

• How do I update my order information or cancel the order?

  Articles on: Keystone Hardware Wallet To cancel the order, please contact Keystone Support as we are unable to make direct changes to the order information on the system. Updated on: 17/02/2023Few readers

• What are my options if I am unable to pay with my credit card?

  Articles on: Keystone Hardware Wallet We regret to inform you that we do not have any information on why payments are not processed with your credit card. Payment processing is handled solely by the payment processor, so we are unable to troubleshoot this issue. We suggest trying a different payment method or contacting the bank that issued your credit card if you encounter any problems with payment. Updated on: 17/02/2023Few readers

• Why did I only receive part of my order? What happened to the rest?

  Articles on: Keystone Hardware Wallet Sometimes, orders may be split into 2-3 packages due to warehouse storage constraints. The other package(s) will arrive later, do be patient with us. Updated on: 17/02/2023Few readers

• How can I delete my shipping information?

  Articles on: Keystone Hardware Wallet Our legal and tax advisors have confirmed that we can delete customer shipping information that is older than 180 days. To request the deletion of your information, you must confirm that you have no disputes or issues related to your order, such as refund requests, and provide us with the email address you used to place your order with us. This process may take around 2-3 weeks. For specific instructionFew readers

• Can it be delivered to my country?

  Articles on: Keystone Hardware Wallet Check for region availability If you're still unable to locate your country, you can double-check with our official resellers to see if they can ship a device to you: Amazon/Resellers Product availability The Keystone Tablet Punch and Keystone Leather Pouch are unavailable for shipment to some countries. You may have success placing an order if you remove these iFew readers