My Keystone 3 pro cannot turn on.
Hi there,
Thank you for reaching out to Keystone Support.
There may be an issue with charging not reaching full capacity or the battery level display, which is a known quirk caused by the embedded system. To troubleshoot, please follow these steps:
Utilize a 5V1A or 5V2A adapter along with the provided USB cable for charging.
Charge your device for at least one hour, and then attempt to restart the device by performing a 16-second long press.
If the problem persists, please follow the steps below for a smooth firmware update process:
Access Recovery Mode on your device:（Update when you successfully enter recovery mode. The battery does not need to exceed 20%. If a relevant error occurs, it proves that you have not successfully entered the first step.）
Connect to Your Computer:
Connect your Keystone 3 Pro to your computer using the provided USB cable.
Long-press the power button for 20 seconds to enter Recovery Mode.
For Windows Users: Your Keystone 3 Pro will be recognized as a USB drive in File Explorer.
For macOS Users: Look for a "No Name" USB drive icon on your desktop or find it in Finder under "Locations."
Download Firmware Package: Keystone firmware update
Click the “SD card Update” icon;
Download the firmware package named "keystone3.bin" to your computer.
Transfer Firmware:
Drag the downloaded firmware file 'keystone3.bin' into the USB drive, 'No Name' associated with your Keystone 3 Pro. (Note: Ensure the file name is 'keystone3.bin')
Allow the transfer to complete.
Initiate Firmware Installation: Tap the "Reboot" button on your device once the transfer is finished.
The new firmware will be installed automatically. Kindly be patient during this process.
Once completed, your device will return to its normal status and update to version 1.2.8. or above
For additional guidance, you can refer to our video tutorial: New video by Keystone Support .
Should you encounter any issues or have further inquiries, please do not hesitate to get in touch with us.
We greatly appreciate your patience and support.
Best regards,
Keystone
Thank you for reaching out to Keystone Support.
There may be an issue with charging not reaching full capacity or the battery level display, which is a known quirk caused by the embedded system. To troubleshoot, please follow these steps:
Utilize a 5V1A or 5V2A adapter along with the provided USB cable for charging.
Charge your device for at least one hour, and then attempt to restart the device by performing a 16-second long press.
If the problem persists, please follow the steps below for a smooth firmware update process:
Access Recovery Mode on your device:（Update when you successfully enter recovery mode. The battery does not need to exceed 20%. If a relevant error occurs, it proves that you have not successfully entered the first step.）
Connect to Your Computer:
Connect your Keystone 3 Pro to your computer using the provided USB cable.
Long-press the power button for 20 seconds to enter Recovery Mode.
For Windows Users: Your Keystone 3 Pro will be recognized as a USB drive in File Explorer.
For macOS Users: Look for a "No Name" USB drive icon on your desktop or find it in Finder under "Locations."
Download Firmware Package: Keystone firmware update
Click the “SD card Update” icon;
Download the firmware package named "keystone3.bin" to your computer.
Transfer Firmware:
Drag the downloaded firmware file 'keystone3.bin' into the USB drive, 'No Name' associated with your Keystone 3 Pro. (Note: Ensure the file name is 'keystone3.bin')
Allow the transfer to complete.
Initiate Firmware Installation: Tap the "Reboot" button on your device once the transfer is finished.
The new firmware will be installed automatically. Kindly be patient during this process.
Once completed, your device will return to its normal status and update to version 1.2.8. or above
For additional guidance, you can refer to our video tutorial: New video by Keystone Support .
Should you encounter any issues or have further inquiries, please do not hesitate to get in touch with us.
We greatly appreciate your patience and support.
Best regards,
Keystone
Updated on: 30/04/2024
Thank you!