How can I delete my shipping information?

Articles on: Keystone Hardware Wallet

Our legal and tax advisors have confirmed that we can delete customer shipping information that is older than 180 days. To request the deletion of your information, you must confirm that you have no disputes or issues related to your order, such as refund requests, and provide us with the email address you used to place your order with us. This process may take around 2-3 weeks.

For specific instructions on how to delete your information, please refer to the following URL:
https://blog.keyst.one/shipping-data-retention-policy-db473493483c

Please note that while we will delete billing and shipping address data, records of the customer's city and country will not be deleted. The final deletion process is handled by Shopify and we will follow up on the progress and notify you accordingly.

The following information will be deleted upon receiving your confirmation and email address:
Name

Email address

Phone number

Billing and shipping addresses

Updated on: 17/02/2023

Updated on: 21/02/2023